RETURN POLICY 


 

UNITED KINDOM


All orders will be dispatched quickly once payment has been confirmed. Normally, we dispatch the items same working day. If there are any problems or discrepancies, We will inform you via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process. UK orders are dispatched by Royal Mail 24 hours services as well as through DPD service. You should receive your order within 1–3 working days after it has been dispatched from Us.

 

Please note:
If you are not in to accept delivery of your parcel, Royal Mail/DPD should leave a card. We cannot give instructions for the driver to leave your parcel in a secure place. The delivery charge is calculated automatically on the billing page, once your delivery address is confirmed. UK destinations include England, Scotland, Wales, Northern Ireland and Channel Islands. We cannot be held responsible for any postage delays incurred by our chosen carriers.

 

Missing Orders
If ordering within the UK, please leave 3 working days before getting in touch. In the unlikely event that you haven’t received your order within 3 working days, then please contact us. Please include your order number in any correspondence.

 


EUROPE 

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within same working days depending on demand. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process. European orders are dispatched by Royal Mail International Signed For service, which requires a signature upon receipt. Deliveries are made within 3-5 business days after your order has been dispatched.

 

If you have placed a large order with us, your order might be sent to you in 2 or more parcels as we are limited to the carton size by Royal Mail, Postage and packing is calculated automatically on the billing page, once your delivery address is confirmed. Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

 

Missing Orders
In the unlikely event that you haven’t received your order within 15 working days, then please contact us. Please include your order number in any correspondence.

 


WORLDWIDE

All orders will be dispatched quickly once payment has been confirmed. We usually process stock items within same working days depending on demand. We will inform you if there are any problems or discrepancies via the contact details you have provided. Orders placed over the weekend or public holidays may take longer to process. Worldwide orders are dispatched by Royal Mail International Track and Sign For service, which might require a signature upon receipt. Deliveries are made within 10-20 business days after your order has been dispatched. (USA 7 -10 working days)

 

If you have placed a large order with us, your order might be sent to you in 2 or more parcels as we are limited to the carton size by Royal Mail. Postage and packing are calculated automatically on the billing page, once your delivery address is confirmed. Please be aware that delays can occur in customs and these delays are outside of our control. Any additional charges for customs clearance must be borne by the recipient.

 

Missing Orders
In the unlikely event that you haven’t received your order within 25 working days, USA 10 working days, then please contact us. Please include your order number in any correspondence.

 


Payment Options
When checking out we accept payment by the following methods:

 

PAYPAL
The safer easier way to pay without exposing your bank account or credit card details.


STRIPE PAYMENT GATEWAY WORLDWIDE
STRIPE PAYMENT GATEWAY offers secure payment by all major credit cards and also includes debit cards, maestro and electron. If we do not receive payment within 7 days your order will be void and if you wish to continue you will need to re-order. If you have any questions about the goods you wish to order or you cannot see the colour or size you require, please contact us. We endeavour to reply within 24 hours.

 


Returns
We take pride in the quality of our products and our policy is to ensure that all products supplied reach you in perfect condition. If for any reason the product does not meet your expectations, we are happy to offer an exchange or refund where possible, provided items are returned to London Hats and accessories within 14 days of receipt and meet the requirements below. We regret that we are unable to offer refunds on products that are customised/personalised except for size exchanges. This policy does not affect your statutory rights. All products purchased online must be returned to address stated below.

 

All returns must be in perfect condition complete with their original labels still attached. We are unable to offer any exchanges or refunds on items that have been worn, marked, damaged or items that are not in their undamaged original packaging. Items will be returned at your own cost. Please ensure the cost of returning the product is no more than 20% of the cost of the product itself (inc VAT where applicable) as we will not be able to refund excessive carriage charges if your item is deemed faulty.

 

Returns Procedure
Add a note on the enclosed Packing Slip or a new sheet of paper with your request and reason(s) for return

Send the parcel back to us
Your request will be processed with 4- 7 working Days of receipt
We will notify you via email when your item has been processed.

 

Address for Returns
LONDON HATS AND ACCESSORIES UK LTD
UNIT -7, GROUND FLOOR
NILE BUSINESS CENTRE
58 NELSON STREET
LONDON
UNITED KINDON
E1 2DE

 

Failure to add the Order number could delay your return being processed. For returns outside the UK, it is very important to note on the customs slip that the box is a "Product Return" otherwise Royal Mail will intercept the box and we will have to request additional funds from the sender to retrieve the hats from them. We recommend that you send returns by tracked or by similar traceable postage service, as we cannot accept responsibility for goods lost in transit. Also,

 

In the unlikely event your item is damaged or incorrect we will replace or refund the item. Except in the case of damaged, faulty or mis-described goods, customers are obliged to meet all expenses of returning goods. Please ensure the cost of returning the product is no more than 20% of the cost of the product itself (inc VAT where applicable) as we will not be able to refund excessive carriage charges if your item is deemed faulty. Once we have received your item(s) for exchange or refund please allow up to 7 working days for processing.

 

Refunds & Exchanges
Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Unfortunately, we are unable to refund express shipping charges. Only standard shipping charges will be refunded. So, if you opted for an express shipping method when you placed your order, only the standard shipping amount will be refunded. Once we have received back your item(s) for exchange or refund please allow up to 10 working days for processing.

 

Exchanges
Please note that an item can be exchanged Only for the same style hat/cap ordered. If this item is not in stock, you can choose another item of similar value. Once we have received back your item(s) for exchange please allow up to 7 working days for processing.

 

Exchange Procedure
Add a note on the enclosed Packing Slip or a new sheet of paper with your request and reason(s) for return
If returning for an Exchange, please state the new size/colour you require
Send the parcel back to us
Your request will be processed with 7- 14 Days of receipt
We will notify you via email when your item has been processed.
Address for Exchanges
LONDON HATS AND ACCESSORIES UK LTD
UNIT -7, GROUND FLOOR
NILE BUSINESS CENTRE
58 NELSON STREET
LONDON
UNITED KINDON
E1 2DE


Distance Selling Regulations
Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with iHATS London at any time within the seven working days after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven-day cooling off period please notify us in writing by email e-mail us via Contact Us page or post before the enquiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging. If we receive notice of your cancellation of this order within the seven-day cooling off period, we will refund the purchase price for that item together with any postage charge.

 

We recommend that you send returns back to us Recorded Delivery or with a postage method that has a tracking number. We are not responsible for any packages which do not make it back to us & will not process the return until we receive it. Once we receive your return, we will process the refund/exchange within 7 -10 working days.